EXPEDIA NEWS (bad news about EXPEDIA)

Read the reponse I received from EXPEDIA asking them if the rumors are true about EXPEDIA outsourcing and hiring ex-cons

Subject:   Re: Is expedia hiring ex-con in El Salvador? - Case ID: [REQ:49841455]
From:   "Expedia Travel Support" <Travel@customercare.expedia.com>
Date:   Sun, May 31, 2009 3:32 am
To:   webmaster@expedianews.com


Dear Expedia Customer,

Thank you for contacting us about your interest in working for Expedia.com.

We apologize for the delay in answering your e-mail. We are currently experiencing
an extremely high volume of e-mail requests, preventing us from responding within
our normal standards.

You have contacted the customer service department. For information on specific jobs
available and details on how to submit your resume, please see our "Employment
Central page at: http://www.expediajobs.com".

If this does not answer your question or solve your problem, please call us at
1-800-EXPEDIA (1-800-397-3342) and reference case ID: 49841455.

Thank you for choosing Expedia.


Kasey
Expedia.com Customer Service Team

-----Original Message-----
From:
Sent: 4/19/2009 11:51:13 AM
To: travel@customercare.expedia.com
CC: ir@expedia.com, press@expedia.com, darakh@expedia.com
Subject: Is expedia hiring ex-con in El Salvador? - Case ID: [REQ:49841455]

To whom it migh concern

I received this e-mail. Can you confirm or deny it before I post in
www.expedianews.com and http://www.victimsofexpedia.com?

People need to know if they credit card are safe when booking through
EXPEDIA .

Kind regards
webmaster@expedianews.com

This was the message:

Dear Administrator,

I found out through a friend that Expedia has outsourced their customer
service to a
country in central america (El Salvador) and in this particular call
center who
happens to be managed by Sykes it is well know that they hire convicted
felons
who've been deported from the U.S. and happen to be fluent in english. I am
extremely concerned for those people who trust Expedia with their credit card
information to these ex-felons, this is one of the main reasons identity
theft and
fraud is such a huge prople in our society, I hope you can help me spread
the word
to as many consumers as possible as well as the media because it is
unacceptable for
Expedia not to do a background check on all these individuals.